Technology and Operational Effectiveness Case Study

Background and challenge

Centrica Energy's Business IT division is critical to supporting growth and demands from all areas of the business for new systems and changes. The challenge facing Centrica Energy was how to plan and prioritise all these varying demands and clearly prioritising the IT spend and resource with the business priorities.

Approach and Recommendations

Pragmatica approach was not to ‘re-invent’ the wheel but provide practical solutions to the IT Portfolio Management and the Governance of this portfolio. Pragmatica reviewed the operations implementing some practical steps and solutions in order to run the whole IT business development portfolio effectively. 


The solution allowed Centrica Energy to make the right decisions on their whole IT Business portfolio balancing the often conflicting business priorities with the resource and budget constraints.